“To change the electrical industry by doing it differently for the benefit of the customers and its’ employees”
What does doing it differently mean?
It means a friendly voice answers the phone when you call. It means responding to emails within 24 business hours. It means always returning voicemails. It means a free in-home estimate with a friendly and knowledgeable electrician. It means courteous, skilled and motivated electricians coming for the installation. It means an easy to use online payment system. It means being kept up to date on your project. It means showing up on time, every time. It means follow up calls to see if you were satisfied with the work. It means easy to read estimates. It means cleaning up after ourselves.
It means offering 0% financing. It means following up prior to the warranty period ending to make sure everything is still good. It means quarterly employee trainings, and monthly team meetings. It means excellent employee benefits. It means a vision for the future. It means most importantly, constantly asking what could we have done better?